Gap Reviews

Picture shows (Left) Gap l and (right) normal size L Sizes are not to US standards. I have yet to buy a size that actually fits the size I'm ordering.

I was always happy with Gap clothes and their shipping policy, but this time my experience was disappointing. I ordered ten items for my kids, and even chosen ' not urgent' option for the delivery to give them time to do my order properly. But instead of kid's pajama, I received somebody else's bra!
And after talking to a customer service representative I learned that I need to pay one more time for my missing item! And only after they receive this bra, they will return my money. No trust at all, and so much effort to fix Gap's mistake...

Great store! With a great selection and quality! Thanks to the staff for your service and for your work!

I ordered 2 dress online and received my order not only late but both dress still have the store plastic security tags attached! I spent hours trying to remove it and hurt myself so I contact customer service and request a printed return label to send to so I can return it. They refuse and said company policy do not send out printed return label to customer. I already told them the nearest store to me will be hours for driving so I need to return it by mail but I don't have a printer to print, they still refuse to send me the return label and demand me to drive hours to the store to have the plastic security tags remove from store.
They are using overseas CS for online chat so they do not care how their customer felt and they don't care about return customer.

I've always loved this store & their products. They have very good quality clothing for all ages. My mom would buy stuff for us every year when I was little. I have great memories opening Gap gift boxes with my brother around the Christmas tree & fireplace. Their prices aren't low, but they're worth it because they'l last long time due to the great quality. And you can always take advantage of sales/deals via email sign up.

This was actually the first purchase I'd ever made at the gap. I purchased the cozy slouchy sweater in green and I absolutely love it! I was a bit hesitant because their clothing typically runs smaller but this is one of the most comfortable sweaters I've ever purchased. Not to mention the color and soft material is wonderful. The online sales are especially great, clothing goes down to $8 and the material is just wonderful.

I went to the store and fell in love with a bunch of dresses, but realized the prices were much better online. So I ordered online. Turns out I didn't like any of the dresses. Gap is the only store you can't return your online orders in the store. So I mailed them back, it's been 3 weeks and the packages have yet to make it to their facility. If returning in store I would have my refund back in a few days, not a few weeks. Never buying from the gap again. Hey Gap, it's not 1996 anymore, get with the times!

I was at gap today and my credit card declined and they could not help me. They were clueless. And I put in a random bday and they could not help me fix it so I left and didn't but anything

My order took 3 weeks to ship. First UPS to my local post office, and then from USPS to my residence. Tracking showed it arrived at my post office, but the local post office was unable to deliver: "addressee unknown" per tracking.
The confirmation email from Gap showed my correct name and address so, I don't understand how the label could have been misprinted.
USPS returned my package to Gap. I called Gap customer service and spoke with "Robert." There was a clear language barrier, and it took a long time for us to communicate effectively.
Finally, I was offered to either reorder or refund. I chose refund because I didn't know what caused the initial problem and didn't feel like gambling that day.
My total paid was $69.51. Robert tells me to hold. After a long while, I begin to get concerned that the call was dropped, but he eventually comes back on and says he processed the refund and I should see it in 3 to 5 business days. Great. Then he says the total refund is$62, ok?
No, Robert. That is not OK. I paid $69.51. After another lengthy discussion due to a language barrier, he finally agrees to refund shipping. After all, it was not my choice to have the package returned. It never made it out of the post office, and I had no control over that.
I received 2 emails, one for the cost of the products and another for the shipping, confirming a refund for both. The money has not made it to my account yet, but at least I have a virtual paper trail.
I tried to email Gap customer service to alert them to the aggravating scenario. They no longer accept emails. The auto response I received was that they no longer read/respond to emails and provided me the same customer service # that has the aggravating language barrier issue.
I was hoping that Gap would rebound post- covid. They haven't.

Not the best customer services. I ordered a gift card and small purchases, paid for priority delivery so that the gift card would arrive on time, when after 2 days I checked the status, it turned out that the order was canceled with the reason - there is no thing, what kind of thing is not clear. I ordered the second time a gift card and socks in addition, this time I paid $ 25 for delivery so that the order would arrive the next day. When I received an email stating that it turns out that I can't buy a card, I went to the site and saw that not the entire order was canceled, but only the gift card, and I can no longer cancel the delivery of socks with priority delivery, because they are very fast Sent, because delivery is a priority! As a result, I will have socks worth $7 at a price of $32.